Case Study

Carriers: CargoON is an extremely intuitive platform

Author: Ernesto Bonetti

The use of the CargoON Platform not only improves the management of all processes within the company, but also significantly strengthens relations with carriers. 

In the face of a pan-European driver shortage problem, ensuring the best possible working conditions and effective communication are more important than ever. We spoke about this topic with Lorena Fratiano, logistics manager of Laren Srl, a transport company based in Termoli and active in the logistics sector throughout the national territory. The company uses the CargoON platform on a daily basis.

  • Lorena Fratiano
  • Logistics Manager of Laren Srl, a transport company based in Termoli
  • Thanks to CargoON I have eliminated the dozens of emails and phone calls with our customers. The company already knows when the cargo will arrive and, if there are problems, it is updated in real time through the platform.

Are you satisfied with using CargoON??

Lorena Fratiano: Yes a lot. It is a digital platform that manages to efficiently optimize all communications with our customers.  

What difference did you find between CargoON and the other platforms?

Lorena Fratiano: First of all, CargoON is an extremely intuitive platform, in a very short time we learned to use it. The company provided us with training but being so simple, it wasn’t even necessary and we would have been able to use it even without it. And then, unlike others, CargoON is free and therefore it is a further element of interest for us.

What are the advantages you have found in using CargoON?

Lorena Fratiano: Thanks to the introduction of CargoON, I have practically eliminated the dozens of emails and phone calls that I generally received from customers regarding the status of the load. Thanks to CargoON, companies already know when the truck will arrive and, if there are problems, they are updated in real time through the platform. In this way we are able to offer a more efficient service to our customers with a considerable saving in terms of time.

Would you recommend CargoON to your client companies??

Lorena Fratiano: It would be desirable for all companies to implement this solution. It would guarantee considerable savings in terms of time and costs for all the players in the supply chain, making the entire system more efficient.

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